what is the best way to greet a customer? The right approach is a salesperson’s best chance to win a customer’s loyalty, a sale, and sometimes a long-lasting friendship.

Ever wondered how to manage cross-cultural communication? Check out our Top Ten Tips to learn how.

13 of the best customer service training ideas, exercises and activities for customer service training, to improve service in any company.

List of top retail skills employers want to use in resumes, cover letters, applications, and interviews, with tips for how to highlight them, and examples.

What exactly sets the top salespeople apart from their peers? According to Stephen Harvill…the best performing salespeople have certain characteristics that set them apart:

If you are a business owner and is running a successful business firm, you must be aware of the difficulties that are faced by the business owners daily. Due to the difficulties that are faced by t…

Whether you run a bustling business, manage a team, or work in sales, achieving success boils down to one thing – connecting with your customers.

Ask anyone in the retail industry what the first words are that come to their mind when they think of Nordstrom, and they'll immediately tell you "customer service." Making your brand synonymous with a catch-all phrase that's too often simply thrown around in retail doesn't happen overnight. In fact, its taken the upscale fashion retailer 115 years of complete dedication to creating the finest shopping experience to build such a reputation. There's even an entire book dedicated to distilling their unique formula, rightfully titled, "The Nordstrom Way to Customer Service Excellence," along with several articles in top tier business publications trying to do the same. So, why might you as a small business owner want to take a page from their book when it comes to customer service in your own stores? Simple, not only will you build better relationships with customers that result in greater brand loyalty, repeat sales, and lower marketing costs, but you'll build a workplace which attracts talented people who will stand behind your brand. Sound intriguing enough? Let's dive in.

Improve your SaaS customer retention strategies with the power of analytics and Gramener's Subscription-Based Model. Learn how to improve CX.

When it comes to making a sale in retail, approaching the customer is obviously the first step. However, it can take a while to learn when the best time

Deliver meaningful and usable in-the-moment insight in all areas of human experience. Improve customer, patient, guest or employee experience.

Customer service excellence, for any sized business, is one of the most effective ways to build and sustain a competitive advantage. Yet when it comes to small business, there is, arguably, even more at stake. Here is a 10-point customer service guide that every small business can benefit from.

If your business lacks customer service, you’re going to lose customers. Here are 4 of the most common customer service complaints and how to avoid them.

Diversity: the art of thinking independently together. ~Malcolm Forbes For many years I had the opportunity to live in the Hague, the Netherlands and it is one of the most diverse cities, where cul…

Becoming a Sales Rep: Research, education, experience, network. Skills: communication, persuasion, product knowledge, relationship building.

Communication skills training course materials on trust and feedback with powerpoint presentations. Teaching communication skills in the workplace.

People say all the time that the first impression is important. No doubt it is. Just as important, if not even more so, is the last impression, as it leaves a lasting impression. If you’ve been following my work, this concept may be familiar to you. Recently, I tweeted about lasting impressions (follow me on […]

Listening is one of the most important life skills that's too often overlooked. Learn how to become a great listener by following these 7 tips.

The Cultural Iceberg ✍️🏼 This was developed by Edward T. Hall, who used an iceberg analogy to describe the ways in which culture can have external aspects… | 13 comments on LinkedIn

Social Media Marketing Podcast 101, in this episode John DiJulius shares the importance of customer service and why the first experience counts.

Activia talks about the top 10 customer service skills that every employee needs and why they are crucial for a productive customer service team.

Retail sales activities are fun, print-and-go worksheets for CTE, job skills, transition-to-work, co-op, and business students. Great fast-finisher, sub day, or supplemental resource. Includes 5 print-and-go PDF pages plus answer keys. For a digital version to be completed by students on a device: Click on the "Open in Easel" button, customize if desired, and then assign to students. Note: Answer keys are located at the end of the PDF file. Contains 5 pages of student content and corresponding answer keys: • categorization activity • multiple-choice questions • free-response questions • word search • rebus (picture) puzzle Single user license - resource is intended to be used by one teacher only. Materials may NOT be resold or redistributed, or posted on unprotected websites. ©2018 Career and Employment Prep. All rights reserved. Also available (sold separately): Marketing Careers Customer Service Skills BUNDLE Tip-Earning Worker Strategies Card Set Customer Service Skills Card Set Group Activity ------------------------------------------------------------------------------------------------ Earn TPT credit for future purchases: • Log-in to your account and go to the “My Purchases” page. Click on the “Provide Feedback” button. Provide a rating and short comment for each product. You will earn feedback credit that you can use on future TPT purchases. Your feedback is greatly appreciated! Learn about store sales and product launches: • On the top of the main store page, click on the green star under the store name to become a follower. -------------------------------------------------------------------------------------------------

Master the Art of Display: UK Techniques. Elevate your field with visual merchandising, exhibition design, decor, and window dressing.

As hard as you try, you can’t please everyone. From mistakes your company makes to shoppers who are just downright unpleasant or rude, finding a way to handle angry customers is a reality you must face as a retailer. But it doesn’t need to be complicated — and in fact, you can view dealing with angry customers as an opportunity to put these great customer service tips into practice to make a lasting impact on your business and your customers. Each time a customer offers their feedback, good or bad, is an opportunity. This is a chance to not only resolve a problem, but to transform someone’s mindset about your brand from negative to positive through your way of handling their concerns. The next time you come across a shopper who’s less than pleased, keep these strategies in mind to diffuse the situation and turn the interaction into a great customer relations.

Deliver meaningful and usable in-the-moment insight in all areas of human experience. Improve customer, patient, guest or employee experience.

POS Strategies for Sales Reps: Understand customers, create engaging materials, leverage tech, train reps, track success.

How does the U.S. compare to the world in terms of language diversity?

You can’t WOW the customer every time. However, being amazing is possible. Just focus on a predictable and consistent above-average experience.

As a business teacher, one of the key objectives is to prepare students for the workplace. While covering key concepts is essential, it is equally important to teach the soft skills students need t…

Activia talks about the top 10 customer service skills that every employee needs and why they are crucial for a productive customer service team.