*THIS IS A DIGITAL DOWNLOAD, NO PHYSICAL PRODUCT WILL BE SHIPPED.* and unfortunately, a refund is not allowed, since this is a digital download, but if you have any concerns you may contact us. this is a printable busy book for toddlers and kids. WHAT'S INCLUDED: >A Google Drive link with three files in it. >PNG FILE >PDF FILE >TEMPLATE LINK -you can edit the name of your child in this link. If you have any questions feel free to message us through Etsy conversation or through email. orcullokeisha4 [!at] gmail.com thank you for visiting our shop! God bless.