Online grocer Ocado today reported a 9.9 per cent increase in total sales to £162.6 million for its third quarter despite disruption from the summer‘s one-off events. With the Olympics following the Diamond Jubilee, customer ordering patterns were affected as a result although average orders per week for the 12 weeks to August 5th 2012...
Upmarket supermarket chain Waitrose has today announced record orders via its click & collect channel, with sales soaring to £2.2 million, driven by the launch of the John Lewis Clearance sale on Thursday. Total sales for the week to June 29th 2012 rose 1.8 per cent and the clearance sale is expected to further boost...
Iceland managers are to present to the board this week the early findings of a big customer feedback programme designed to enable improved levels of service at the frozen food specialist.
Clinton Cards and Game among the victims as retail industry bucks the trend for fewer corporate insolvencies
Supermarket chain Sainsbury‘s has seen solid sales growth of 5.6 per cent during the four weeks ending September 15th 2012 following its sponsorship of the Paralympic Games, new data has revealed. Data company Nielsen reported that the grocer increased its media spend by an astonishing 98 per cent year-on-year to £3.8 million excluding Channel 4...
Formalwear fashion retailer Coast has opened a flagship store on London‘s Oxford Street as it eyes expansion. A key part of the brand‘s strategy, the £1 million store is four times the size of the retailer‘s traditional offerings and aims to be a showcase for the brand to tourists visiting the capital, particularly during the...
Supermarkets and internet firms could be forced to release sensitive personal information that they hold about customers, ministers have said.
Yet again the ‘two-nation‘ trend is evident in the UK grocery market, as figures today show discounters Aldi & Lidl and upmarket chain Waitrose are all outperforming their rivals. While the top four supermarket chains – Tesco, Asda, Sainsbury‘s & Morrisons – could each only muster sales growth of just three per cent of less...
High street retailer Marks and Spencer (M&S) has hailed its ‘schwopping‘ campaign a success today, with over half a million items exchanged in six weeks. Fronted by model, actress and activist Joanna Lumley, the campaign has seen the equivalent of eight items exchanged per minute, with Britain getting into the spirit of the ‘buy one‘...
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The first Harris+Hoole cafe, the new coffee shop chain backed by Tesco, opened in Amersham this week.
Mutual grocery business The Co-operative Food saw operating profit plummet 16.4 per cent to £119 million in the 26 weeks ended June 30th 2012, reflecting “the ongoing tough market”, it has been announced today. Sales fell 2.2 per cent in total and by 1.2 per cent like-for-like (LFL) over the period, as unseasonable weather disproportionately...
Tesco has launched a new plan - dubbed ‘Making Moments Matter’ - to emphasise the radical improvements it hopes to make to customer service.
London Waterloo, one of Britain‘s busiest rail stations, has today opened a new balcony with a number of retail outlets as it seeks to improve the passenger experience while reducing congestion. Part of Network Rail‘s £25 million improvement project, the 220 metre balcony will house 38 stores in total, with seven opening their doors this...
Deparment store group John Lewis has today denied claims that it is to extend its click & collect service to corner shops. Following a speech by Managing Director Andy Street at the British Retail Symposium 2012 yesterday, it had been reported that the leading retail group was to offer a service allowing customers to collect...
