By the time they reach the coding stage, many web projects are a tangle of exceptions -- and that can make standards-based development a nightmare. Better planning may be exactly what you need to avoid markup derangement or, even worse, a dysfunctional product.

IA is about selling ideas effectively, designing with accuracy, and working with complex interactivity to guide different types of customers through website experiences. The more your client knows about IA's processes and deliverables, the likelier the project is to succeed.

After 200 issues—yes, two hundred—Kevin Cornell is retiring from his post as A List Apart’s staff illustrator. Tomorrow’s issue will be the last one featuring new illustrations from him.

Because of limited awareness around Deafness and accessibility in the web community, it seems plausible to many of us that good captioning will fix it all. It won’t. Before we can enhance the user experience for all deaf people, we must understand that the needs of deaf, hard of hearing, and big-D Deaf users are…