If this wasn't a sign to refresh my skills... I don't know what is. Do you agree with this article? Are you on track with being hired with having these skills within your back pocket already?
As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. Here are 10 different ways that angry phone calls can be de-escalated and handled using good customer service.
How you introduce yourself can be a challenge. Making a good or bad first impression can surely have an impact in your daily life. Fortunately...
What Successful CEOs don’t tell you about the Culture? Company culture is not just a status symbol! Company culture is not about adding “#cool” factor to your organization! It’s a dedicated effort to achieve something phenomenal! It is just a part of a big plot with a capitalistic mindset. Ultimately, any cultural practice […]
The ultimate customer service culture is not about employees first. It's about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™
Inventory Management Software is easy way to save time. Connect all Your marketplaces like Amazon, Ebay, Shopify, WooCommerce, Etsy and shipping carriers like Parcel Force, Royal Mail, UPS, MyHermes to one place. Print shipping labels and manage inventory with Multiorders.
When you're a small business owner or freelancer and your clients start asking if you can stop emailing and have a phone meeting... well, leading customer phone calls can seem really stressful! For service based business owners and freelancers, leading a customer phone call can be a crucial way to drive a project forward, get feedback on a design or
Attracting the right followers and creating an engaged community is crucial for anyone using social media to grow their business. In this blog post, I’m going to teach you how to build an engaged, loyal community that will actually purchase from you.
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