Custom Pet Pillow, Personalized Highschool Graduation Gift, College Student Gift, College Gift, Dorm Room Décor, Moving Away Gift, Personalized Pet Loss Pillow, Memory Pillow, Mother's Day Gift A pillow to make the toughest long-distance relationship a bit easier. Get a custom pillow that looks like your BFF here. Simply upload a picture of any animal/human and order a custom pillow instantly. ** MADE IN USA ** Proudly handmade in Arizona since 2012 Now offering a double-sided option! ♥FOLLOW THESE STEPS BELOW: 1) Purchase your listing and make sure the shipping address is correct (consider upgrading shipping during the Holidays) 2) Next you will receive a confirmation message within 24 hours 3) Attach a clear, large original photo to the message sent through Etsy (please do not email images outside of the Etsy conversation system) 4) A cut-out proof will be sent to you within 24-48 hours 5) Approve your proof as soon as possible 6) Shipping notification will be sent when your order is complete Please allow us a 24-hour response time as we may be editing, sewing, stuffing or shipping orders for our customers:) Guest orders do not link up with conversations, please complete Etsy registration to ensure we receive your message. ♥ PHOTOS The quality of the photo dictates the quality of the pillow. We are happy to look at photos before you purchase to find the best possible photo option. Use the camera or picture icon to upload clear large images to the Etsy conversation we send once an order has been placed. Avoid submitting screenshots and social media images. Photos of your pet sitting upright are best for full-body pillows or a curled-up position for laying down shapes. Tails must be fluffy or wrapped around the body. Long skinny tails are typically cropped out. For face pillows, a close-up of the face is best. ♥FABRIC CANVAS (BEST PHOTO QUALITY + SHAPE) - Canvas is a 100% polyester fabric. Characterized by sturdy construction and vivid, crisp color. Canvas provides the clearest photo quality when printed. VELVET (SOFT + BETTER PHOTO QUALITY) - Velvet is a luxurious, 100% polyester heavyweight velvet and will add sophistication to any pillow with its high luster sheen and super soft hand. MINKY (SOFTEST + MOST POPULAR) - Minky is an incredibly soft, comforting, and plush 100% polyester fabric. This fabric is usually used for baby blankets and plush toys due to its cloud-like softness. The image is not as clear when compared to the Velvet or Canvas fabrics. *All our fabrics are printed in house using ecologically-safe transfer sublimation inks that provide vibrant color and strong wash durability SHIPPING ♥DOMESTIC SHIPPING +++Aure is not responsible for these unforeseen delays caused by shipping carriers.+++ FREE SHIPPING includes USPS PARCEL 3-10 days or USPS First Class Mail 2-6+ days. You may choose a faster shipping option at checkout. SHIPPING UPGRADES USPS PRIORITY MAIL- Shipping in 2-4 business days. Domestic deliveries arrive in 1-3 business days depending on where your package starts and where it’s going. Tracking and insurance are included. (extended to 3 and 4+ days) USPS PRIORITY MAIL EXPRESS- Fastest delivery times: 1 to 2 days Includes USPS Tracking® and up to $100 of insurance with most shipments Price includes proof of delivery signature record (if requested at the time of purchase) If you are hoping for a specific date please consider Rush Service and an Expedited Shipping option. ♥INTERNATIONAL SHIPPING We are currently not accepting International orders due to the current pandemic. We are not responsible for custom inspection delays or charges. ♥SIZING XXL 34 inches, XL 22 inches, LRG 18 inches, MED 16 inches, SM 14 inches, XS 12 inches, XXS 8-10 inches (please see sizing image in listing photos only XXL to XS is pictured) Measurement of the longest side depends on the purchased size. The short side is based on the size of the photo provided. ♥TURNAROUND TIMES It takes 3-7 working days to complete orders once your proof has been approved (this may be longer during the holidays) ♥PROOFS Proofs are your image cut-out of the photo background. Proofs are not an actual representation of the printing results. Some fabrics print crisper than others. 1 complimentary proof and 1 revision is provided with each order (extra fees may apply when submitting new images and after one revision) In an effort to process your order as quickly as possible, proofs are automatically sent to print after 48 hours. ♥PRODUCT CARE Machine wash in cold water, using a phosphate-free detergent. Machine dry using a low-temperature setting for 10 to 15 minutes. ♥CANCELATIONS Orders can only be canceled before a proof has been provided within 24 hours. (if canceling after proof has been provided a $4.00 proofing fee will be deducted from the refund) ♥REFUND/EXCHANGES Aure custom products are 100% made on-demand (each product is created at the time of the order). Custom products are not eligible for a return or exchange at anytime For defective or damaged products please email through Etsy messaging within 7 days of delivery. The customer will be responsible for the shipping costs of the returned item/s. Shipping costs are non-refundable. ♥ADD-ONs RUSH SERVICE CREATION- 1-2 Working days Rush order service https://www.etsy.com/listing/472014905/add-rush-service-to-your-order?ref=shop_home_active_12 ♥SOCIALIZE WITH US below for coupons, giveaways & sneak peeks! Visit our pet focused brand on Etsy @ www.etsy.com/shop/Petsunami ✚WEBSITE - www.aure.co ✚WEBSITE- www.petsunami.co ✚INSTAGRAM - https://www.instagram.com/aurespaces/ ✚FACEBOOK - https://www.facebook.com/aurespaces/ ✚PINTEREST - https://www.pinterest.com/aurespaces/ Thank you!