- ABOUT THIS ITEM - * White Ceramic 11 oz. Mug * Printed on both sides * Microwave and Dishwasher Safe ………………………………………………………………………………………………….. - PLEASE READ - - C A N C E L L A T I O N S - * Please note that once an order is placed, it immediately goes into production, so we are unable to accept cancellations, but please contact us if you have any problems with your order. - R E T U R N S - * Because our items are made to order, we are unable to accept returns. * In the event that the item received is defective or damaged, a refund will be issued after photos are provided by the customer. - S H I P P I N G - * All orders qualify for Free Shipping and are mailed as First Class ONLY!! We do not offer priority or expedited shipping options. * Production time is 2- 3 business days and delivery time is 3- 5 business days. * Please, please double check your address during checkout. We are not responsible for sending your item to the wrong address provided. * If an order is unable to be delivered and is sent back to us due to an incorrect or insufficient address, and the customer wishes to have a refund, we would refund for the items only, less the original shipping cost. If the customer would like for us to reship a returned order, the customer will be liable for the cost of shipping it a second time.