MEMORY PATCH Heart 4x4 or Square 5x5 - Memory pillow, Memory shirt, Memory Bear, Love Is A Bond, I'm Still In your Heart, Multi Options, Patches approximate measure Heart-4" x 4" approximate measure Square- 5" x 5" **HOW TO ORDER: -Make choices that are available in the two drop-down boxes. -BORDER AND TEXT THREAD COLOR -see Thread picture -SALUTATION NAME -SIGNATURE NAME ____________________________________________________________ Ready to ship in 1 - 2 business days TURN-AROUND TIMES (after confirmation of your order and payment): 1. Custom Made Items: Most within 2-4 days but others within 1-2 weeks. 2. Large orders may require a more time but I'll tell you know how long upon order. My Texas Business Days and Hours are: **These do not include week-ends or holidays. Monday-Friday 5am-4pm (*or until your orders are filled*) _________________________________________________________________ SHIPPING INFORMATION USA ORDERS ONLY: 1. Standard Shipping: USPS FIRST CLASS. No insurance unless request at additional cost. 2. Upgraded Shipping: USPS PRIORITY MAIL. Includes insurance and tracking plus the average post office turn-around time is 2-3 days. ***PLEASE NOTE*** 1. Current production turn around times remain the same, even when upgraded shipping is purchased. Upgraded shipping ONLY applies to USPS turnaround time, and is not reflective of the time it takes me to fulfill your order. 2. I don't work for THE POST OFFICE and have no control over their turnaround time. Priority Shipping usually takes 2-3 days after I create and ship the item. 3. I am not responsible for lost or damaged packages once the package leaves my shop. The best way to protect yourself is choose USPS PRIORITY MAIL which provides insurance and tracking. 4. If your package is lost or damaged your issue is with the POSTAL SERVICE - NOT ME. I appreciate it if you remember this before leaving reviews. I AM responsible for MY SERVICE. The POSTAL SERVICE is responsible for THEIR SERVICE. Please don't hold me responsible for what they do or fail to do. I have yet to have a product that was lost or damaged but just in case--please note this. INTERNATIONAL ORDERS: 1. SHIPPING CHARGE REFUNDS: If you're charged more than $5 USD over the actual cost of shipping you will be refunded the difference. 2. DELIVERY can take anywhere from 2-6 weeks normally and this time frame is completely out of my control. Please keep this in mind when placing your order. 3. USPS INTERNATIONAL Shipping is what I use to ship. 4. TRACKING - There's no way of tracking international packages once they leave US territory. 5. CUSTOMS FEES-Import duties, taxes and other fees are not included in my shipping prices and are the buyer's responsibility. These charges are usually collected when you either pick up your package or when it's delivered to you. For legal reasons, we will NOT mark packages as "gifts" to avoid fees. 6. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. 7. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates. 8. If your package is lost or damaged your issue is with the POSTAL SERVICE - NOT ME. I appreciate it if you remember this before leaving reviews. I AM responsible for MY SERVICE. The POSTAL SERVICE is responsible for THEIR SERVICE. PAYMENTS-SECURE OPTIONS Etsy keeps your payment information secure. Etsy shops never receive your credit card information. DIRECT CHECK-OUT USING EITHER: a) Paypal b) Visa, MasterCard and Discover debit and credit cards c) Etsy Gift Cards ___________________________________________________________________ MORE ABOUT PAYPAL: 1. PayPal is a third party credit card processor that keeps all of your transaction information secure. 2. You do NOT need your own PayPal account to use the service. 3. Please visit this link to learn more about PayPal: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-46/ __________________________________________________________________ TEXAS RESIDENCE: State Sales Tax Law Texas residents will be charged state sales tax. REFUNDS AND EXCHANGES: My main goal is customer service which only happens if my customers are happy with products and service. IN STOCK, UNALTERED and NON PERSONALIZED ITEMS: 1. I do offer refunds if it is returned WITHIN 14 DAYS OF RECEIPT. 2. Customer bears shipping charges both ways. PERSONALIZED AND CUSTOM MADE ITEMS: 1. ALL sales are final unless there is a defect in my workmanship and then I will certainly replace the item at no cost to you. 2. If there is an error you need to notify me the day your order arrives. I try to be fair and hope you will be too. REVIEWS: 1. IF YOU'RE PLEASED WITH YOUR PURCHASE: I would LOVE positive feedback and a 5-STAR REVIEW! 2. IF YOU'RE NOT PLEASED: I would LOVE the opportunity to correct that and give you a reason to leave a 5-STAR review. So please send me a convo here on Etsy or email me at n09ibfine [!at] yahoo.com to give me an opportunity to resolve any issues you might have. ____________________________________________________________________ MORE DETAILED INFO ABOUT PURCHASES: 1. Descriptions, specifications, photos and policies are listed in my shop so you know exactly what you're ordering. 2. Computer screens vary so there may be some variance in images from computer to computer. 3. The nature and beauty of handmade means there may be a slight difference from item to item. No two will be identical. 4. Each item is handmade by me. This take a lot of time, money and effort to do what I do. I want you to be very happy. *I CANNOT REPLACE WHAT THE POST OFFICE LOSES OR DAMAGES. Please don't hold me responsible for them. I do not work for nor am I associated with the US Postal Service or any other postal service. If you are concerned about item being lost in shipping please upgrade shipping to include insurance if it doesn't. That way you will not be out the money spent on the order in the event the post office does lose it. Once I have created and shipped an order I have earned the money I have been paid and it would be unfair to expect me to pay for the post office's mistake. I would suggest upgrading shipping to include insurance if this is a concern you have. _________________________________________________________________ ***PLEASE DOUBLE CHECK NAMES, INITIALS FOR MONOGRAMS, ETC WHEN ORDERING AS WELL AS THE ADDRESS PAYPAL, ETSY AND I ALL HAVE FOR YOU.*** If I misspell or make any error I will make it right and bear the cost to do so. I will refer back to the order you submitted for verification. If it is not my misspell or other error then I cannot replace for free or refund the order. Please understand this is a business and I have to pay for supplies, materials and equipment as well as investing my time. While I make every effort to be fair, I ask you to do the same. On that note please double check the orders you submit. If you are dissatisfied with me in any way PLEASE convo me so we can see how I may be able to rectify that. BOTTOM LINE? I want to provide excellent customer service, while maintaining my business, and give you a reason to leave a positive five star review plus be a repeat customer. Please remember -- I am responsible for the product I create and for shipping it out in a timely manner BUT I am not responsible for the postal service -- whether domestic or international. Additional policies SOMETHING YOU WANT THAT YOU DON'T SEE? CONTACT ME: Hopefully I can meet your request. If you see a design you like but want to change out the colors of thread let me know. I can also add other text--cute saying, name, quotes, scripture, etc. BECAUSE ITEMS ARE HANDMADE: All fabrics and items may not be identical from order to order. Because of that and the fact that computer screens also can contribute to color variances, there may be slight differences.