Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.

Our latest post is talking about 10 key metrics to measure customer retention. Contact Matchbox design Group today to start a new project.

KPIs for measuring content marketing ROI 5 Questions to help set, manage and review your content marketing effectiveness As we accept that our consumers are learning about, and navigating.

Throughout the week we post dozens of original stories, connecting the dots across the travel industry, and every weekend we sum it all up. This weekend

Here is a brief powerpoint deck on startup metrics from a talk i gave at Supernova called "Product Marketing for Pirates: AARRR!". It's about how to develop a model of your customer behavior, and then use conversion metrics / web analytics to assist your internet marketing & product management efforts. The basic concept is based on 5 types of measurements of user behavior: A: Acquisition - where / what channels do users come from? A: Activation - what % have a "happy" initial experience? R: Retention - do they come back & re-visit over time? R: Referral - do they...