* Made with real feather with a clip * Easy to be adjusted on the head. * Very stable, won't fall off ********************************** Welcome to visit my website: www.sissily.com for more products. ********************************** Shipping and Processing Policy It normally takes us 2-3 business days to process your order. If you need it asap, please send us a message or leave us a note when you place your order. It would be really useful for us to know when you would like to receive it. All our designs are shipped from our home studio, Arlington Virginia, by USPS First Class mail. We also offer FedEX, DHL or UPS, but they are a lot more expensive, please contact us for pricing. For East Coast Customers: Shipping time 1 - 3 days For West Coast Customers: Shipping time 2 - 4 days For Other Parts of the Country: Shipping time 3 - 5 days For EU: 1-2 weeks For Mid-East: I only ship DHL to Mid-East due to the unstable postal service. Please contact me for pricing. Express mail with USPS is available. However, I can't 100% guarantee the delivery time. 80% of the time they arrive within 1-2 days, other time they arrive within 3-4 days. ********************************** 7 - 20 Days Return and Exchange Policy: All shipping cost(s) is non-refundable. Customers are welcome to purchase a shipping label from us and drop off the item at the local post office. Shipping label costs $9 or more depends on the shipping location, quality and weight (domestic only). Please contact us for details. Please send the item back with the original purchase receipt for exchange or return. Refund might not be processed if the receipt is missing. All merchandise must be returned in the original selling condition. Due to the nature of our products, returns must be sent to us within 7 days from the delivery day. Please contact us if you need more than 7 days for dress fitting. We are happy to extend it to 20 days. The cost of the merchandise will be refunded to the original form of payment within 3 business days. A $25 per item handling will be deducted if the return was sent back to us between 20 to 35 days period. No refund would be allowed if the merchandise was sent back to us over 35 days after the delivery day. Custom design items are not refundable, returnable or exchangeable. Exchanges will only be accepted for the same price range items in a different color or size. Merchandise sold as “final sale” may not be returned or exchanged at any time. Domestic orders - The 2nd shipping cost will be waived for all exchange items. International orders - Customers will be responsible for half of the 2nd shipping cost and custom fees. One-time price adjustments can be made with the original purchase receipt up to 3 days from the purchase date, excluding pre-advertised promotions. Sissily and Sissily Designs reserve the right to limit or deny returns or exchanges. *********************************** Lost Packages: All the products are insured. If the USPS tracking system shows that your package never arrives, I will refund you 100%, or send you a new one instead. If the USPS tracking system shows that your package is arrived but you don't have it. Please contact your local post office as well as file a police report of stolen packages. I will refund 50% of the cost after receiving a copy of your police report.
