Every business needs an order policy. A Custom Order Contract given to every customer will protect both YOU and YOUR CUSTOMER. A good contract is made up of two parts: The Order Form and the Custom Order Policy. Your customers want to feel safe in this transaction as much as you do. If they get a professional Custom Order Policy when they place their order and they sign off on the specifications of the order on an Order Form, your customer will know what to expect of you and what you expect of them.