Welcome, How to order? 1- Add the product you like to cart, and complete the check out process. 2- Send us a photo of the subject to be used for the portrait via Etsy Messaging. ( Let us know if you're facing an issue attaching it ) 3-We will upload your order to the system within 12 hours at the latest. After uploading to the system, you will receive an e-mail to download the order. You will be able to access the file via your e-mail. ( .jpeg format ) Shipping ATTENTION ! this is a digital product. No physical product will be sent. **For digital cartoon drawing, we need a high resolution photograph Sizing details • Our drawings are in A3 300DPI size as standard. But if there is a special size you want, it will be enough to let us know the size you want. We can make your drawing according to the dimensions you want.