Grade: 1) No refunds are given on products we sell due to the complexity of transferring money between different countries 2) We will assist you in downloading when you cannot 3) Please note when purchasing this product, this is a digital product, not a physical product 4) All questions will be answered within 12 hours due to time zone differences between countries 5) We will repair products you believe are defective and return them to you within 12 hours * Please rest assured when purchasing at our shop, we will provide customer support until you receive the product you like. Thanks