This listing is for a digital file only, there is no physical product included. The download includes a zip fold with 8 files. One PNG and one SVG of each: -Solid black cochlear implant -Outlined black cochlear implant -Solid white cochlear implant -Outlined white cochlear implant There are no refunds with digital products, but if you have any issues please contact me and I'll be happy to help in any way that I can.