Dopamine Necklace, Sterling Silver Dopamine Pendant is made by hand in our workshop with care. All our jewelry is the most elegant choice for the Bridesmaids, friends, your loved ones and for yourself. Dopamine Necklace, Sterling Silver Dopamine Pendant • Material: High Quality Solid 925 Sterling Silver. • Finish: Sterling Silver ∙ Gold ∙ Rose Gold. • All our jewelry is custom made by hand with care in our workshop. HOW TO ORDER ❓ • Select your necklace COLOR. • Choose necklace length from 14” to 22". The length option is the TOTAL chain length (including the charm). If you order an 18" chain, the piece will come as CHAIN + CHARM = 18". • Finish your payment and complete your order. PRODUCTION TIME 🕒 All items made to order. Production starts within 12 hours and ships within 24 hours. P A C K A G I N G 📦 All of our jewelry arrives packaged in durable wood boxes. Our store is responsible for the caused packacing and prodution errors. We aren’t responsible for user errors. CHANGES / CANCELLATIONS 🔁 Please contact us within 12 hours of submitted the order if you want to make additional changes to your order, If the order has already been started sorry we cannot make any changes on your order. Please contact us within 6 hours of submitted your order if you want to cancel your order. We need to say that we cannot cancel the order If the order has already been started. RETURNS AND EXCHANGES 🔁 For non-personalized orders; Please contact us within 7 days of receiving the item, we can make refunds for unworn and undamaged jewelry pieces. Because of all items are made to order, we need to charge a 15% restocking cost. Exchanges are not accepted after 7 days of delivery. Shipping cost will be charged from the buyer for second sending. For Personalized orders; we cannot make a refund if we have not made any mistake on your order. LOST PACKAGES ❌ We are so sorry for this trouble. And we will do our best for lost packages. We want to make you happy. CUSTOMS FEES 💲 For international shipping ; Some countries may randomly apply customs fees to packages. In this situation we will pay the customs fees. We are not responsible for delays due to customs. If you have concerns about this, please find out the international shipping policy in your country before you purchase. If you can't find the information you need or need some advice for your design? Feel free to contact us. We are fast to reply.