IMPORTANT DELIVERY INFO - Please add a telephone number to the order notes or send us a message after placing an order as it is necessary for delivery. Also the majority of items we sell are sent out via courier and are delivered Monday-Friday during the normal working hours, if it is likely you will not be in to sign for the item please provide added delivery notes - ie a safe place to leave the items or with a neighbour etc. Please note price does not include shipping to Highlands/Islands/NI and cannot ship to the ROI. We will need to contact the customer to arrange payment to cover the extra shipping price. If the customer cannot be contacted or have no reply within 3 working days we will cancel the order and issue a full refund. Beautiful Solid French Oak Beams, perfect for mantle and lintels with many size options available. Important please note the following before purchasing; The cross section sizes listed are starting sizes and will reduce by up to 20mm on each face after being planed and sanded so you may wish to order the next size up to allow for this. As Oak is a natural product each piece may be different in appearance and slightly in colour. Our character beams may already contain surface cracks, knots, pin holes, & waney edges. Although air dried to the Pembrokeshire Climate, it is not unusual for the oak to develop further shrinkage, movement, splits and cracks as it acclimatises to your properties temperature. We recommend that if the beams are going above a log burner, fire or any intense heat, that the heat should be gradually increased over a period of a week or more if possible. Once received please unwrap the beam(s) immediately to allow the wood to breathe, failure to do this may result in the beam(s) to sweat and discolor. If this happens we are not able to refund/exchange the beam. All of the above points will not be accepted as defects. As character beams all of the above only enhance the beautiful natural characteristics of the oak. Finishes explained Please take note of the important info. Sample pieces will vary in size and up to 5 inches in length and will be contemporary finish. They will be unoiled. Planed & Sanded (PAS) All 4 sides will be planed smooth, edges will be straight and sharp (except for any areas of natural wane). Colour is generally light blonde oak, although it is not uncommon for it to be a slightly darker brown. We then sand it by hand to a super smooth finish, all edges will be sanded smooth following the natural shape of the individual beam. Please note that the images used above are to demonstrate the style of the beam and do not reflect the size options. Questions & Answers Q. Can I have my beam in a different length to what is listed? A. Yes, please choose the next longest length available from the drop down list and leave us a message in the checkout with your exact desired length in mm. Q. Which side of my beam will fit against the wall & which edges will be worked (Where applicable)? A. We will always prepare your beam so that one of the largest face sides goes against the wall (Not applicable to square beams). If your beam has a worked appearance the opposite top and bottom sides will then be worked. Should you which to use your beam the other way it is important that you leave us a message in the check out stating which face dimension you intend to fit against the wall. e.g. on an 8 x 4 beam we would prepare it so that one of the 8 faces sits against the wall leaving the beam protrude 4 out from the wall. If you wanted it the other way you would leave a message saying 4 face of the beam will be fitted against the wall Q. Are the brackets suitable for my application? A. We supply brackets free with all beams the customer should satisfy themselves with a structural engineers report if need be as there are many variables such as wall type, weights etc. Q. Are the beams pre drilled for brackets. A. No we leave the customer drill the beams as often the brackets needed to be fitted in certain places to fit stud walls etc. The brackets are very easy to fit and come with full instructions. Q. How long will my beam take to be delivered. A. As all of the beams are made to order we generally get them delivered with 5-7 working days but we do ask our customers to allow up to 10 Working days. If you have not received it by then please contact us. Q. Whats the best oil / treatment to use on my beam? A. A free pot of suitable oil will come with each beam ordered - Please choose your desired shade from the colour chart in the pictures and leave in a message in the checkout. If colour message is not left, we will send out a pure oil as standard.

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