There's now such a thing as robot butlers, and we couldn't be more excited! Reckon they'll do all our work for us as well as delivering food?
According ABS’s latest overseas arrivals and departures figures the number of international visitors coming to Australia has risen 2.9% in August. However, Tourism and Transport Forum chief executive officer Margy Osmond said the growth could be even better. “The growth in overseas arrivals to Australia shows that we have plenty to offer international visitors, with […]
As hoteliers and owners diversify their assets to maintain relevance with consumers, BWH Hotels has continued to broaden its prospects
Australia’s $100 billion tourism industry took a blow in the Federal Budget with an increase in the cost of visiting the country, and a cut to the funding. Tourism Australia was hit with a $14 million blow to its budget and the government underlined an extra $410 million in revenue over four years from a
Hotels catering to the newly minted leisure class started appearing in the 19th century—now, “grandeur” comes in many forms, including a microsuite and a beta hotel.
Shakespeare Property purchased the heritage hotel in Darling Harbour, Sydney, from Ovolo for $50 million
Fresh and exciting new hotel openings, designed to deliver truly unforgettable hospitality and experiences for every type of traveller
Years ago, it was simple - reaching 65 meant retirement. You got your gold watch, or other memorabilia of recognition, and set out into the sunset of your time on earth. Perhaps a life in Florida or Arizona was in the plans, with many thinking that their last days would be spent in the bliss of endless golf games and beach walks or inspirational hikes.
EVT has been announced as the new operator of Alex Hotel, in the inner Perth suburb of Northbridge.
Australasia’s largest serviced apartment operator Quest Apartment Hotels has today announced plans for a 75-toom hotel in Truganina, a quickly growing neighbourhood 22km west of the Melbourne CBD in the City of Wyndham. Located on the corner of Leakes Road and Palmers Road, Quest Truganina will be the first hotel delivered in the suburb. Wyndham is one of the largest and fastest growing municipalities in Australia, with a population of over 280,000 that’s tipped to exceed half a million by 2041[1].
We are shaking with excitement people! Though, that might just be the fourth cup of coffee.
On a recent Delta Airlines trip from Boston to Minneapolis, I was surprised by a folded paper napkin handed to me by the flight attendant. Odd, I thought, as I had not made any requests. Handwritten was a simple instruction providing details regarding my connecting flight. Legibly signed, I could not help but be both appreciative and duly impressed.
Townsville’s first luxury hotel Ardo is just weeks from welcoming guests and reservations will be available starting November 20
Among key hotel markets in the Asia Pacific region, Sydney’s GOPPAR level came closest to its 2019 comparable.
IHG Hotels & Resorts is thrilled to announce that its luxury InterContinental brand will come to Sorrento in Victoria’s Mornington Peninsula as part of the redevelopment of the Hotel Continental. Abhijay Sandilya, IHG’s Vice President, Development – Australasia, Japan & Pacific, said: “We could not be more delighted to be adding this very special hotel to our InterContinental portfolio. It follows the signing of a management agreement with the Consortium behind the iconic Hotel Continental redevelopment on the state’s famed coastal strip.
The Esplanade Hotel, one of Fremantle’s most iconic landmarks and popular hotels, has been listed for sale.
Here’s the thing for Accor: Movenpick is having a heyday signing up hotels in Asia. Swissotel is not. Movenpick as a single brand ...
Sydney’s hotel industry recorded its highest performance levels of the pandemic-era, according to preliminary November 2022 data from STR.
Chris Hemsworth has proved his worth for Australia Tourism.
Marriott International has completed its goal of returning the Ritz-Carlton brand to Australia, with the marque formally opening its 100th hotel in Perth.
Hilton has added its fourth DoubleTree by Hilton in New Zealand, with the opening of DoubleTree by Hilton Karaka, in late March.
Quest Apartment Hotels is continuing its expansion in Melbourne, with construction commencing on Quest Notting Hill.
One of Melbourne’s well known hotels, the Bayview on the Park opposite Albert Park sold unconditionally in what is one of the city’s largest hotel and inner city land deals for 2021 by JLL Hotels & Hospitality Group’s Peter Harper and Nick MacFie, alongside JLL Capital Markets’ Josh Rutman and Mingxuan Li. The property was sold following a highly competitive expressions of interest process handled exlusively by JLL Hotels & Hospitality Group’s Peter Harper and Nick MacFie, alongside JLL Capital Markets’ Josh Rutman and Mingxuan Li.
Choice Hotels Asia-Pac, one of New Zealand’s largest hotel franchise groups, today announced the appointment of its new General Manager, Development, Sarah McCully.
Given the grand shift in eating habits that is currently happening, hotel guests may well prefer familiar ordering apps (Uber Eats, DoorDash, SkipTheDishes ...
With views to rival the rest, DoubleTree by Hilton Perth Waterfront is ready to open its doors in the WA capital.
I interviewed a key leader in a client organization recently. She was tired. Her six-member team has been running shorthanded over the past year. They have three open positions. “Everyone is running hard. The workload just doesn’t let up,” she told me. “We don’t get any recognition for the extra work everyone is doing,” she […]
Considering all of the many components of a positive guest experience during even just a 24 hour stay, and how many guests are in a hotel on any given night, it should not be surprising to any hotelier that at some point during a shift every colleague is likely to encounter complaints. Surely we can and should do all that is possible to prevent short comings, but it is also essential to train everyone how to respond in such a way as to not only fix what is broken, but also to show compassion for the guests' inconveniences.
Crown Perth opened its new rooftop bar, Hi-Line, last Friday (23 Feb).
With disruptors like Airbnb thriving in the homesharing economy, Marriott seems to have adopted a new motto: if you can’t beat ‘em, join ‘em.
Visit Melbourne for an unforgettable adventure. Discover the best hotels, restaurants and things to do with this highly curated Melbourne travel guide.
Crown Towers Perth has appointed Chris Hamilton as its new general manager.
With one of my main roles at KTN being to conduct front desk hospitality training worldwide, one issue that always seems to surface is turnover at the front desk. Turnover everywhere in the hotel staff is a major challenge in tight labor markets most hotels operate within, however it seems to especially be an issue at the front desk. Certainly, working at the front desk can be a stressful job as we are dealing with guests who are arriving after a long day of travel disruptions and frustrations and therefore prone to over-reaction to even the smallest challenges. Also, regardless of where any gap in service occurs during a guest's stay, it is most often reported to the front desk associates.
Despite a major push from both the AHA and TAA, the singular voice for the hotel industry has once again become two.
Carlson Rezidor Hotel Group will change its name next month to Radisson Hotel Group in a push to embrace its marquee hotel brand and reaffirm itself as a global hospitality company.
Is there anything more delightful, more wondrous to wake up to than a hotel breakfast buffet?
A colour-themed afternoon tea recognising the contribution of women will be held at The Fullerton Hotel Sydney throughout this month to coincide with International Women's Day on March 8. Taking inspiration from the use of purple to highlight feminism and international efforts to achieve gender parity, the initiative will combine signature savoury items alongside specially created purple desserts. There will also be a wine list comprising female winemakers from South Australia and Victoria.
