The first time I made a user journey map, I had to research first how to make one. I checked several sources and examples and eventually made this: This is what is called an as-is journey map. You…
The UX Starter kit was created to help define and communicate different stages of a web project. The kit contains templates for project overview, a customer journey roadmap, persona template and 4 userflows.
Learn more about user story mapping and how it can make product development a whole lot less scary.
Midwest UX '12: Mapping the Experience - Download as a PDF or view online for free
The practice of Design Operations focuses on processes and measures that support designers in creating consistent, quality designs.
Need to produce a UX document? Get inspired by these example UX documents and deliverables.
A little blog covering some Service Design elements within the evolution of Picle. I've been creating the user journeys and mapping flows to determine t...
Experience mapping has become a very popular approach to visualizing and aligning an organization around the experiences they are creating for their customers. A simple Google search will reveal…
Web magazine about user experience matters, providing insights and inspiration for the user experience community
Understand similarities and differences among empathy maps, customer journey maps, experience maps, and service blueprints.
Have you ever feel frustrated while managing your research data or brainstorming ideas in UX. Sometimes It takes me so much time to organize research data into visually appealing templates, While…
Use this collection of links to our articles and videos to learn how to craft compelling stories while communicating research findings and design ideas.
5 Critical Steps To Mapping Your Optimal Customer Journey - Download as a PDF or view online for free
Authoritative overview of Contextual Design - written by its inventors
This guide will provide an overview of ux research, why it’s important, how to start User Experience research, and various UX research methods and tools.
Before you being development on a product, you need to be able to answer 11 key questions to be reasonably certain that your idea will produce results. When it...
UX Mapping Cheatsheet
Currently in Designlab’s UX Academy, we are going over Task Analysis Mapping with an example “painting a wall” problem and proposed solutions. Let’s take a look at the process and what I learned on…
Web magazine about user experience matters, providing insights and inspiration for the user experience community
Customer journey maps improve UX by identifying touchpoints. See how providing user satisfaction on touchpoints of the user journey is critical to success.
