Why are KPIs important? Key Performance Indicators (KPIs) are used by businesses to measure their performance against goals. They help companies understand where they stand on key metrics such as sales, profit, customer satisfaction, etc.

Most non-profit boards rightly focus their risk governance on identifying and assessing risks before developing a set of escalating controls to prevent an adverse event. They then consider how thei…

ITIL is the most widely-used framework for IT Service Management (ITSM). As a Project Manager, you may find yourself delivering IT.

Problem classification Every field of human endeavour has problems, and the myriad problem solving approaches that have been identified through history reflect that diversity. Even within a field, …

ITIL is the major framework for IT Service Management. It comprises 5 books of Shakespearian English flanked by huge amounts of models, figures and diagrams. It is unwieldy and complex, leaving the…

Problem classification Every field of human endeavour has problems, and the myriad problem solving approaches that have been identified through history reflect that diversity. Even within a field, …

Becoming a Data Scientists is an exciting path, but you cannot learn data science within one year or six months—instead, it’s a lifetime process that you have to follow with proper dedication and hard work. To guide your journey, the skills outlined here are the first you must acquire to…

Service design is concerned with the design of services and making them better suit the needs of the service’s users and customers.

Struggling to measure your ecommerce business? Read Your Number's Up our ultimate guide for direct to consumer (dtc) ecommerce brands.

Hindsight bias ‘Hindsight bias’ has been defined as believing that the onset of a past event was predictable and completely obvious, when actually, the outcome could not have been predi…

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This ITIL4 Foundation Cheat Sheet is aimed at those who are looking for a concise guide to ITIL 4 concepts and terminology at a Foundation level. It provides an explanation of current 'Best Practice' Service Management. It is not intended as an alternative to reading the official Foundation level book or undertaking formal ITIL 4 Foundation training.

ITIL 4 Poster: ITIL 4 Service Value Chain (Inputs-Outputs) File type: PDF Number of pages: 1 Poster gives complete overview of INPUTS and OUTPUTS of all 6 Service Value Chain Activities. Service Value chain activities are than used to build various Service value streams i.e. do VALUE STREAM MAPPING. More info / Buy

Lean vs Six Sigma → Lean Manufacturing focuses on the removal of waste from the system and Six Sigma focuses on reducing the vari...

What is 5S in the Workplace? ➝ 5S is a system for organizing spaces so work can be performed efficiently & effectively safely it...

What is problem-solving? → Problem-Solving Methods are various methods used to solve the problem. → A Problem is an undesirable ev...