As a part of our commitment to customer service, our Warranty Team is here to assist you with any troublesome equipment you may have purchased from us. We keep spare parts to most of the machines we sell and where we don’t have, we can do the leg work to get parts in for you. In order for us to assist you, we ask that you retain your invoice for proof of purchase. We also may request that you return a part to the warehouse as proof of the issue, however in most cases, clear photographs of the damaged part will suffice. To lodge a warranty claim, please use our warranty claim form or call us at (02) 8319 4879. Warranty Claim Form Warranty Claim Form REFUNDS & RETURNS If you have purchased a product with us that is faulty or does not meet one or more consumer guarantees, you are entitled to a refund or repair. If the problem is minor and can be fixed, we reserve the opportunity to fix the problem and may seek to repair the faulty item under warranty. If the problem is major or cannot be fixed, we will look to provide a brand new replacement, or provide a full refund. Please contact us for further information.