Does nitrous oxide pose a risk for people with MTHFR mutations? What risks does this common anesthetic pose and what alternatives can you request at the dentist's office?

A man walks into the dentists office and tells the receptionist, “I feel like a moth” She tells him “You probably want the psychologist down the street” The man says “I know”...

“Laughter is the best medicine” is a common saying amongst the young and the old, but is it really true? After all, how much can your mood really affect your body?

Hello Friends, “You never get a second chance to make a great first impression.” What kind of impression is your dental office team creating for you? Do you know how effective they are in answering the office telephone? Does it really matter? Absolutely! All of your marketing efforts lead people to the phone first. Don’t waste your money by losing the potential patient or aggravating current patients due to poor telephone skills and habits. Your entire team (clinical & admin) should be trained on how to properly answer the phone and handle the call. Answering the phone is a privilege and a great opportunity! Here are a 10 helpful telephone tips & ideas: Smile before you pick up the phone. Answer the phone within the first couple of rings. Answer the phone with a thank you for calling, identify the office and give your name. (ex: Thank you for calling Dr.Smiles, this is Betty. I can help you.) Do NOT let the caller go to voice mail (or a busy signal!) during business hours (including lunch hours). People hate leaving messages. Oftentimes, they’ll hang up and call the next office on their list. Never, ever answer the phone with “hold please” or “can you hold?”! Take a quick second, find out who they are and what they need. People hate to be put on hold. If you are habitually needing to put callers on hold, you need more people answering the phones. For the few times when you do need to put a caller on hold - please, consider having a great message on hold service. Here's why: Should I Use A Message On Hold Service? Get the caller's name and use it often. Find out how they heard about your office (document the referral source!). “What type of insurance do you have?” shouldn’t be the first thing you ask. In fact, let the caller bring that part up. Your goal is to build a relationship with the caller, to get to know them and their expectations. Offer an appointment. Sounds obvious right? You might be surprised to know how many offices I have called as a “shopper” and was never offered an appointment. Set aside some time to meet together as a team – everyone in the office should be trained on how to not only answer the phones but they should know how to handle the calls. At the very least, professionally & courteously direct the caller to someone who can help. Role play will help all to feel more comfortable handling different types of calls. As a team, create your Telephone Principles (Scripts) which are your goals & expectations for each call. Know how to respond to the following callers: Shopper Callers - Great opportunity! Typically, the shopper caller has a need and is ready to buy, that's why they are shopping. Don’t blow it by refusing to quote fees over the phone. Insurance Questions - Have a great response to: “Do you take —-ins? Wrong Numbers - offer an appointment anyway. Sales Calls - Be kind, they’re just doing their job. Maybe they need an appointment. Plus, you don’t know who they know. It’s simple – always be kind. Organizations or local businesses requesting donations - Empower your team to fulfill their request. At the very least, offer them an appointment. The telephone ringing should never be viewed as an interruption to your already too busy day. Certainly, handling the phones is a big responsibility but it’s an even bigger privilege. Don’t miss out on any opportunities to set your office apart from the others by always exceeding the caller's expectations. If you have questions about how to successfully handle telephone calls or need help training your team, don’t wait, ask for help. I’m ready to help you. Email:[email protected] If you enjoy the complimentary ideas that I share each month, I would love and truly appreciate for you to please leave a review on GOOGLE and/or FACEBOOK Be sure to take a second and subscribe to receive in your email inbox each month, my FREE dental marketing and practice management tip & ideas. Yours for Greater Success, ~Betty P.S. Please stop by and say hello to me on Facebook, Twitter, Instagram, LinkedIn and Pinterest

A man walks into the dentists office and tells the receptionist, “I feel like a moth” She tells him “You probably want the psychologist down the street” The man says “I know”...

Everything you need to know to conduct the best morning huddle ever!

“La mejor sala de espera de un dentista que verás jamás.”

A man walks into the dentists office and tells the receptionist, “I feel like a moth” She tells him “You probably want the psychologist down the street” The man says “I know”...

10 ways how to be less anxious at the Dentist. Here's some tips how to deal with dental anxiety and ways to stay calm at the dentist office.

I have recently been subjected to the torturous venom of dentistry. (Two veneer caps implanted into the back of my mouth, if you must kn...

Going to the dentist can be scary and expensive. Here are some resources for finding discounted and affordable dental care near you.

Are you looking for cosmetic dentistry near me? Do you need a local cosmetic dentist in Houston, TX, for cosmetic dental procedures? This article has the answers.

Préparer le premier rendez-vous chez le dentiste, dès 3 ans. Quelques conseils, sans garantie de résultat, évidemment. Blog parental NLDAP

A man walks into the dentists office and tells the receptionist, “I feel like a moth” She tells him “You probably want the psychologist down the street” The man says “I know”...

Jane Brown walked in to the dentist office to make an appointment. “How much do you charge to pull out a tooth?” she asked. “It’s $130,″ was the prompt reply. “$130!” gasped...

Create a complete reference manual of checklists, notes, and setup and material information with the Dental Assistant Binder!

While serious companies rarely rely on tear-off advertising, it must be the most often used and wide spread advertisement types among common people since the invention of telephone. Usually, it's just a plain white paper with tear offs containing contact information. However, today we want to show that even the most boring communication medium like tear-off advertisement can be used in such a creative way that those ads can end up on thousands of websites around the world and reach much bigger audience than than initially expected.

Tight hamstrings can negatively impact the way you move. Here, personal trainers share the 7 best hamstring stretches for better mobility.

Want the best WordPress theme for your dental practice, with all the features you need? Here's the best WordPress themes for dentists and medical websites.

Create a complete reference manual of checklists, notes, and setup and material information with the Dental Assistant Binder!

A man walks into the dentists office and tells the receptionist, “I feel like a moth” She tells him “You probably want the psychologist down the street” The man says “I know”...

Módszerek szájszag ellen! A kellemetlen leheletnek számos oka lehet, de nem csak a megszüntetésre, a megelőzésre is vannak módszerek.

A man walks into the dentists office and tells the receptionist, “I feel like a moth” She tells him “You probably want the psychologist down the street” The man says “I know”...

The best toothache remedies that you can find at home when the dentist's office is closed include garlic, ginger, whiskey, salt water, clove and thyme oil.

Your child's teeth are probably the last thing in your mind when it comes to parenting. That is until you wind up in the pediatric dentist's office and hear that your barely three-year-old has a

Do you have tooth pain? Have you had a root canal or crown done? If so, you should read all about the dangers of root canals and what to do about them.

Rubbing your feet can help make a headache disappear. Massage can be an effective way to ease stress and discomfort but a masseuse will usually manipulate the muscle or area in question, A reflexologist, on the other hand, will use your feet to ease a pain located anywhere on your body.

Strange things happen between the operatory and the front desk. So I want to remind everyone of how NOT to check out a dental patient.

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